change of mind
we do not accept change of mind returns. we are a small business, and we pay non-refundable fees when we process your payment.
damaged during delivery
all our products are covered by insurance when sent via the post or courier. please let us know within 3 days if there has been an issue. send us any relevant photos so that we can submit a claim and recover the cost. after 3 days we may not be able to provide assistance.